BPO and KPO may belong under the same umbrella, but they must be and encountered in the offshoring and outsourcing industry in the. Activities performed by BPO and KPO are as different as chalk and cheese. Read primary differences between BPO and KPO. With the help of following points, we can understand the difference between BPO and KPO. BPO and KPO are the important buzzwords in the.

Author: Tomi Shakakinos
Country: Canada
Language: English (Spanish)
Genre: Music
Published (Last): 22 May 2012
Pages: 69
PDF File Size: 7.65 Mb
ePub File Size: 10.48 Mb
ISBN: 623-5-33914-359-4
Downloads: 25791
Price: Free* [*Free Regsitration Required]
Uploader: Dagor

It implies contracting with the third party service provider, with respect to operations and responsibilities of business processes.

KPO vs BPO: Difference between KPO and BPO ~ I Answer 4 U

The focus is made on the process, i. This process of handling customers by customer care executives is best example of BPO.

Most Famous Advertising Slogans of all times 85 times Mailed. Com and higher degrees can be appointed in a KPO dealing with accounting and taxation work. In spite of its popularity, however, understanding the two concepts can be a little tricky, especially for companies who are new to the outsourcing and offshoring scene. The motive behind such outsourcing is not only to reduce cost but to get specialised solutions for which availing in-house resources might be tough.

BPO firms can easily hire employees with basic education, whereas KPO firms need to spend more time and effort in recruiting talent. Here also the customer care executives handle your queries but there is a difference in the qualification of the customer executive. Subscribe to our mailing list. Almost all the transnational companies, today, outsource their non-core activities, just to pay attention to their primary business.


If one has skill, he will definitely be employed in BPO. Business Process Outsourcing BPO and Knowledge Process Outsourcing KPO are two business terms also considered popular buzzwords in the past frequently used and encountered in the offshoring and outsourcing industry in the Philippines.

BPO, abbreviation of Business Processing Outsourcing, means getting a business process implemented using the channel of outsourcing. Top Contributors Today Sankalan Bhatt Now whenever you hear of a BPO, in your mind first thought comes is of Telecommunication service only, because we are using it daily and we often call up the customer care executive for resolving minor problems.

BPO, short for Business Processing Outsourcing, is the business that focuses on tasks, ranging from manufacturing products to providing customer care. BPO refers to the outsourcing of non-primary activities of the organization to an external organization to minimize cost and increase efficiency. BPO is usually back office services and front office services mostly related to IT stuffs while KPO is usually core functions that requires knowledge and specialised skills.

Focus on Low level process High level process.

Telecommunication, where there are various functions like sales of new connections, activation of service, segregation of connections into pre-paid and post paid, land line connections, internet services and then after sales services. BPO depends on upon cost arbitrage. This thread is locked for new responses.

Some functions include animation, designresearch and development, digital marketingand legal services. While basic education may be enough for you to get a BPO job but a KPO job requires you to be competent in a particular field. We’ve rounded up some of the important facts to remember about the two concepts to simplify and clarify what KPO and BPO are really all about.



Difference Between BPO and KPO

Low-level decisions can also be taken by these firms. Even businesses outsourcing their services to KPOs do a more extensive research before giving a contract to a particular KPO, as a good KPO can be the differentiating factor between a good market offering and a bad one.

It is helpful for those who are under-graduate or graduate and are not able to be employed in any company. More or less they are both process outsourcing. It is originally associated with the firms’ production of goods for use or sale using labor and machines, tools, chemical and biological processing, or formulation, such as Coca Cola that outsourced large sections of its supply chain.

Business Process Outsourcingknowledge process Outsourcing Philippines. Knowledge Process Outsourcing KPO is a subsegment of BPO, wherein those processes which involve knowledge related work are handed over to outside party.

If outsourcing is done to a company situated differennce the parent company’s country, it is known as offshore outsourcing. This question is for testing whether or not you are a human visitor and to prevent automated spam submissions. Business Process Outsourcing or BPO is outsourcing of some of the business functions to a third party in order to bftween money. Please post your comments and questions as a separate thread.

Add new comment Your name. Over the time, Business Process Outsourcing BPO has gained ample importance, by providing services related to marketing, human resources, customer support, technical support, etc.